Who we are
e-Trust IT Solutions ("e-Trust", "we", "us") is a web design and development company based at 250/1, Nowatola, Moghbazar, Dhaka-1217, Bangladesh, serving businesses in Bangladesh, Australia and other countries. We decide how personal information collected through e-trust.online is used, so we are responsible for it (the "data controller" or "data fiduciary").
You can contact us about privacy at any time at info@e-trust.online.
What this policy covers
This policy applies to personal information we collect when you visit e-trust.online, fill in a form, use our AI assistant, request a free website audit, or contact us by email or WhatsApp. It does not cover websites or apps we build for clients (see section 13).
We follow the Personal Data Protection Act, 2026 of Bangladesh and, for people in Australia, the Australian Privacy Principles in the Privacy Act 1988 (Cth). Where the law of your country gives you more protection, we respect it.
Information we collect
Information you give us
| When | What we collect |
|---|---|
| Contact form | Name, email, phone or WhatsApp number (optional), the service you need, your country, budget range and your message. |
| Free website audit | Name, email, your website address, where your business is and what matters most to you. |
| AI assistant — "Talk to our team" | Name, email, mobile number and a short summary of the questions you asked in the chat, so our team understands what you need. |
| Email code | A one-time 6-digit code we email you to confirm your address. We only keep a scrambled (hashed) copy for 10 minutes. |
| Email and WhatsApp | Whatever you choose to send us, such as your name, number, messages, files and project details. |
| Job applications | Your CV, contact details and any work samples you send. |
Information collected automatically
- Technical data: your IP address, browser type, device and the page you visited, recorded in our server logs for security and to keep the site running.
- Form source: the page you sent a form from and your IP address, saved with your enquiry to help stop spam.
- Fair-use limits: to stop abuse of the free AI assistant, we count messages per visitor using a scrambled (hashed) form of your IP address and browser, kept for about a day.
We don't use advertising trackers, analytics cookies, social media pixels or fingerprinting. We don't ask for sensitive information such as health, religion, financial account or national ID details — please don't send it in the forms or chat.
How we use it
- To reply to your enquiry and send you a quote or proposal.
- To prepare and send the free website audit you asked for.
- To deliver, support and invoice the services you buy from us.
- To confirm your email address when you ask our team to contact you from the AI chat.
- To run the AI assistant and keep it fair for everyone (rate limits).
- To protect the website against spam, fraud and attacks.
- To meet our legal, tax and accounting obligations.
We use your information because you asked us to (your consent), because we need it to take steps towards or perform a contract with you, or because the law requires it. You can withdraw your consent at any time by emailing us; this won't affect anything we did before.
We only send you marketing emails if you've agreed to receive them, and every such email has an easy way to unsubscribe. We don't use automated decision-making that has legal or similarly significant effects on you.
Our AI assistant
- Where the chat lives: your conversation is kept only in your browser tab (session storage). Closing the tab or pressing "New chat" clears it. We don't store your chat history on our servers.
- How answers are made: to answer you, the text of your recent messages is sent to one of the AI providers listed in section 6. We don't send your name, email or phone with it.
- Provider policies: each provider handles data under its own terms. Some free AI services may keep prompts for a limited time or use them to improve their models, so treat the chat like a public conversation and don't include passwords, bank details or other private information.
- Talking to our team: only if you choose to fill in the "Talk to our team" form do we store your name, email, mobile and a summary of the questions you asked, as an enquiry.
- Accuracy: AI answers can be wrong. They are not professional advice, and they never commit e-Trust to a price or a promise.
International transfers
Our team works from Bangladesh, and our hosting, email and AI providers may store or process information in other countries, including the United States, the European Union and Singapore. When we transfer personal information across borders, we take reasonable steps to make sure it is protected to a standard similar to the laws that apply to you, as required by Bangladesh's Personal Data Protection Act, 2026 and Australian Privacy Principle 8.
How long we keep it
| Information | How long |
|---|---|
| Enquiries that didn't become projects | Up to 24 months after our last contact, then deleted. |
| Client records and invoices | As long as the law requires for tax and accounting (in Bangladesh, usually up to 6 years). |
| Unconfirmed AI chat contact requests | Up to 12 months, then deleted. |
| Email codes | 10 minutes, then deleted. |
| AI chat conversations | Not stored by us — only in your browser tab. |
| Server logs and fair-use counters | Up to 30 days (counters about a day). |
| Job applications | Up to 12 months, unless you ask us to delete them sooner. |
How we protect it
- The whole website uses HTTPS encryption.
- Enquiries are stored in a protected database. Only authorised team members can see them, using a password-protected admin area.
- API keys and passwords are kept on the server, never in your browser.
- Email codes are stored only in scrambled (hashed) form and expire quickly.
- Forms are protected against spam and repeated attempts.
If a data breach is likely to cause you serious harm, we will tell you and the relevant authority as the law requires.
Your rights
Depending on where you live, you have the right to:
- Access the personal information we hold about you and get a copy.
- Correct information that is wrong or out of date.
- Delete your information when we no longer need it or you withdraw consent.
- Withdraw consent or object to how we use your information, including marketing.
- Deal with us anonymously or using a nickname where that's practical (for example, using the AI chat without giving your name).
- Complain to us or to a regulator (see section 16).
To use any of these rights, email info@e-trust.online. We may ask you to confirm your identity first. We reply within 30 days and don't charge for reasonable requests. If we can't do what you ask, we'll explain why.
Children
Our website and services are meant for people aged 18 and over. Younger visitors may use the free AI assistant for things like study help, but shouldn't send us personal details through our forms without a parent or guardian. If you think a child has given us personal information, contact us and we'll delete it.
Data in client projects
When we design, build, host or maintain websites, apps or AI assistants for clients, we may handle personal information of their customers or users. In that case our client is responsible for that information and their own privacy policy applies; we act as their service provider (the "data processor"), use the information only to provide our services, keep it confidential and secure, and delete or return it when the work ends.
Other websites
Our website links to other sites, such as client projects, WhatsApp and Facebook. We are not responsible for their privacy practices, so please read their policies.
Changes to this policy
We may update this policy when our services or the law change. The "Last updated" date at the top shows when it last changed. If a change is significant, we'll show a notice on the website or email people who are affected.
Contact and complaints
If you have a question or complaint about privacy, please contact us first. We'll acknowledge it within 7 days and aim to resolve it within 30 days.
e-Trust IT Solutions
250/1, Nowatola, Moghbazar, Dhaka-1217, Bangladesh
info@e-trust.online
+880 1960 013601
Not happy with our answer?
Australia: Office of the Australian Information Commissioner (OAIC), oaic.gov.au
Bangladesh: the data protection authority under the Personal Data Protection Act, 2026
Elsewhere: your local data protection authority